Privacy Policy

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Crystal Will Writing LTD - Privacy Policy - Updated 06/09/2021

Our contact details 

Name: Crystal Will Writing LTD

Address: 30 Chelsea Park, Easton, Bristol, BS5 6AG

Phone Number: 0330 133 4595

E-mail: wills@crystalwills.co.uk

The type of personal information we collect from our Website

We currently collect and process the following information:

· Names

· Email Addresses

· Telephone Numbers

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· For us to contact you regarding Will Writing Services or Estate Planning services.

· To receive updates, news, offers and information about new services.

We use the information that you have given us to contact you regarding Will Writing or Estate Planning services. Where we have your consent, we will also contact you regarding updates, news, offers and information about new services.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting wills@crystalwills.co.uk

How we store your personal information 

Your information is securely stored on our secure website customer relations portal.

We keep your contact details for as long as we have your consent. We will then dispose your information by permanently deleting your details from our customer relations portal.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at wills@crystalwills.co.uk or 0330 133 4595 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at wills@crystalwills.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk